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          Sales Process Engineering 
        Need to 
        lead sales process improvement teams?  Standard process and quality 
        improvement training programs such as Six Sigma, Lean, and classic 
        industrial engineering programs concentrate on examples in manufacturing 
        and logistics, well outside of the fields of sales, marketing, and 
        customer service.  It is not uncommon for those teaching or leading 
        sales teams in Six Sigma, for example, to spend a year or more finding 
        “translations” for the concepts, leading to a loss of time, credibility, 
        and enthusiasm. 
         
        If you don’t have months to spend coming up to speed, and want faster 
        results when your company is serious about applying the benefits of a 
        systematic approach to improving the sales, marketing, and customer 
        service, The Paul Selden Companies offers a workshop just for you! 
         
        Sales Process Engineering is a three day workshop aimed at those 
        with some expertise in Six Sigma, Lean, systems analysis, or related 
        methods.  It is designed as a booster rocket to expedite your current 
        ability to apply contemporary improvement methods while gaining 
        cooperation from the sales team.  The format is highly experiential, 
        with many hands-on exercises and simulations.  The foundations of the 
        field are covered, plus a wealth of application ideas and success 
        stories.  The topic of measurement is given special attention.  
        Discover what to measure and how to measure it.  Learn statistical 
        methods for charting and evaluating sales-related data and how to 
        compare process improvement alternatives via designed experiments—or 
        from existing reports!   
         
        Improvement methods and the sales culture don't have to mix like oil and 
        water!  We can show you how to apply a systematic approach without 
        alienating your audience.  In the last decade we have conducted 
        more research and can share more examples in this field than any other 
        firm we know.  Hear first-hand how to avoid the most common 
        culture-related pitfalls and how to gain buy-in from your team! 
        To discuss 
        or schedule any workshop, please call 269-343-3700 x107, 9-5 ET, M-F. 
         
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